Cisco Agent Desktop 8 5 Windows 10

Cisco agent desktop 10 5 retirement notification.

Cisco agent desktop 8 5 windows 10.

The cisco agent desktop has been retired and is no longer supported. If you want support information for the cisco agent desktop 10 5 documentation it may be. Cti os agent desktop and supervisor user guide for cisco unified icm contact center enterprise hosted release 8 5 1 pdf 859 kb cti os 8 0. Cisco agent desktop for cisco unified contact center enterprise 8 5.

In the process of our upgrade we had to do a quick upgrade of uccx to 9 02 from 9 01 to be eligible to go the rest of. You can view a listing of available null offerings that best meet your specific needs. Cisco agent desktop cisco unified contact center enterprise release 8 5 1 toolbar buttons and keyboard shortcuts 2 common tasks. I then changed the compatibility tab on the application itself to also run as windows 7 c program files x86 cisco desktop agent exe and also checked run this program as an administrator lower down on the same tab.

If you want support information for the cisco agent desktop documentation it may be. Advanced license is required. The cisco agent desktop 10 5 has been retired and is no longer supported. Cisco agent desktop and cisco finesse are not supported at the same time for web chat and email features.

November 3 2016 by jim jones no comments. Web conferencing online meeting cloud calling and equipment. Cisco agent desktop is a microsoft windows based client application that gives agents a full featured user interface for managing their calls and work state directly from their desktops using supported cisco unified ip phones or the. You can view a listing of available contact center offerings that best meet your specific needs.

Cisco desktop administrator user guide for cisco unified contact center express release 10 5 pdf 4 mb cisco finesse agent and supervisor desktop user guide for cisco unified contact center express release 10 5 1 cisco ip phone agent quick start guide for cisco unified contact center express release 10 5 pdf 228 kb cisco ip phone. Cisco agent desktop retirement notification. Socialminer 10 6 1 and 10 6 2 support cisco agent desktop based single session web chat and agent email and finesse based multisession web chat and email. Cti os agent desktop user guide for cisco unified icm contact center enterprise hosted.

Integrated browser so that popup windows are displayed either as a new tab in the integrated browser or as a regular internet explorer popup window. So we recently had the joys of upgrading our cisco voice setup to version 11 including our unified contact center express uccx system.